Derui Exquisite Lighter Soft Flame Lighters Marble Pattern Design

Q1: Is there any butane gas in the lighter?

A: No, we can not send the lighter with gas by international air mail, so gas has been released before delivery, you should inflate by yourself.

Q2: What kind of gas should i fill into?

A: Just normal butane lighter gas is okay.

Q3: Do i need nozzle adapter to inflate?

 A: Whether you need nozzle adapter to fill the gas or not, it depends on your gas bottle inflate head. You can directly fill the gas without adapter firstly. If you can't inflate, use the adapter to try again. You can buy one adapter together if you are not sure about it or buy this lighter for the first time.

Q4: How to release the gas out of the lighter?

A: There is two method to do it.

1, You can just open the top lid , then gas will release out slowly.

2, You can use a small stick touch gas injected hole, then gas will release quickly out in 2-3 seconds.

Shipping times may vary depending on your country customs.

USA:Estimated 5 - 15 Business Days

International: Estimated 10 - 35 Business Days

See our shipping policy for more information

We offer a 30 day money back guarantee on all products.

Simply contact us through our contact page or email us at sherry007service@yeah.net

*Read more information on our Refund Policy page for further terms and conditions.

If you’re looking for premium products with top-notch service, consider joining us as a dropshipping, VIP, or wholesale client. Each tier comes with its own unique perks to help you save, enjoy convenience, and receive priority access. Here’s how each client level benefits you:

Dropshipping Clients: Simplified Fulfillment, Seamless Logistics

Dropshipping with us means you can access single-item shipping with no minimum order requirements. We handle everything from order processing to fulfillment, providing a reliable tracking number for each shipment. With secure, well-established logistics, we prioritize customer privacy to ensure smooth, professional delivery. Dropshipping clients also enjoy exclusive discounts, making it easier than ever to grow your business without the hassle of inventory management.

VIP Clients: Priority Service, Exclusive Gifts, and Extra Discounts

Our VIP clients receive the very best we have to offer. Alongside exclusive discounts, VIP clients enjoy priority shipping, meaning your orders will always be processed ahead of standard orders. Each month, we surprise our VIPs with special gifts on qualifying orders to show our appreciation. Join the VIP club to take your shopping experience to the next level!

Wholesale Clients: Bigger Orders, Better Discounts, Special Rates on Accessories

For those seeking bulk purchases, our wholesale program is designed to deliver maximum savings. The more you buy, the greater the discount per item, allowing you to stock up on high-quality products while saving significantly. Wholesale clients also enjoy discounted rates on accessories like gift boxes and repair tools, ensuring you have everything you need for a complete customer experience.

Quantity	Discount
5 ≤	8%
6 ~ 10	10%
≥ 10	15% or more
More	Higher Discount

If you wanna get more details, contact us through:
Email: sherry007service@yeah.net
CALL / Wechat / iMessage / FaceTime：+86 15711987529
WhatsApp: +86 15711987529

1️⃣WHAT METHODS OF PAYMENTS ARE ACCEPTED?

WE ACCEPT PAYMENTS BY CREDIT AND DEBIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER), PAYPAL, , APPLE PAY, CARDS. WE DO NOT ACCEPT PRE-PAID CARDS.


2️⃣HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?

ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 1-3 BUSINESS DAYS UNLESS THE SPECIFIC PRODUCT DESCRIPTION STATES OTHERWISE. IF AN ATTEMPTED DELIVERY NOTICE IS LEFT BY THE SHIPPING COURIER, PLEASE FOLLOW UP FOR REDELIVERY OR PICKUP INSTRUCTIONS. BLAZE LIGHTERS CANNOT SCHEDULE REDELIVERY ATTEMPTS.

INTERNATIONAL DELIVERY CAN TAKE UP TO 4-35 DAYS AFTER IT IS SHIPPED. THESE TIMELINES DEPEND ON YOUR COUNTRY'S PROCESSING, CUSTOMS, AND DELIVERY PROTOCOLS.


3️⃣WHERE DO YOU SHIP TO, AND HOW CAN I TRACK MY ORDER?

PLEASE MAKE SURE THE ADDRESS IS ENTERED IN ENGLISH AND CORRECTLY FORMATTED TO AVOID RETURNS. TRACKING NUMBERS ARE EMAILED WHEN THE ORDER SHIPS. ONCE ITEMS ARE SHIPPED, CUSTOMERS MAY TRACK THE PACKAGE VIA THE SHIPPING CARRIER INDICATED IN THE SHIPPING NOTIFICATION EMAIL.

INTERNATIONAL SHIPMENTS MAY BE CHARGED ADDITIONAL CUSTOMS DUTIES AND TAXES NOT INCLUDED IN THE BASE SHIPPING COSTS. THESE FEES ARE DETERMINED BY THE RECEIVING COUNTRY BASED ON ITEM TYPE AND DECLARED VALUE.THE CUSTOMER IS RESPONSIBLE FOR PAYMENT OF ANY CUSTOMS FEES. SHERRY007 MAINTAINS NO CONTROL OVER ANY ADDITIONAL DUTIES AND FEES ASSESSED,BUT WE WILL WRITE CUSTOMS DECLARED VALUE LESS THAN ITEM PRICE, LIKE 5-10$.


4️⃣MY ADDRESS IS WRONG. CAN I CHANGE MY ADDRESS?

OUR SELLER AND BUYER PROTECTION POLICIES DO NOT ALLOW FOR ADDRESS CHANGES. PLEASE DOUBLE-CHECK THE ADDRESS BEFORE COMPLETING THE ORDER AT CHECK OUT, MAKING SURE APT, UNIT, OR SUITE NUMBERS ARE INCLUDED. IF AN ADDRESS WAS ENTERED IN ERROR, PLEASE EMAIL sherry007service@yeah.net WITH THE ORDER NUMBER AND THE CORRECT ADDRESS. WE WILL CHANGE THE ADDRESS TO THE CORRECT ONE ALLOWING CUSTOMERS TO RECEIVE IT IN THE RIGHT ADDRESS. PLEASE NOTE, WE CANNOT CHANGE THE ADDRESS ON ORDERS ONCE THEY HAVE BEEN SHIPPED.


5️⃣HOW CAN I CANCEL MY ORDER?

ORDER CANCELLATION REQUESTS SHOULD BE MADE AS SOON AS POSSIBLE AS SOME ORDERS MAY SHIP THE SAME DAY. WE ARE UNABLE TO CANCEL ORDERS WHICH HAVE BEEN SHIPPED AND ARE EN ROUTE TO THE CUSTOMER.


6️⃣I RECEIVED MY TRACKING NUMBER BUT IT’S NOT UPDATING, COULD YOU LOOK INTO IT?

TRACKING NUMBERS CAN TAKE UP TO 48 HOURS BEFORE UPDATING. IF AN UNUSUAL AMOUNT OF TIME PASSES BEFORE SHOWING AN UPDATE, PLEASE CONTACT sherry007service@yeah.net


7️⃣MY PACKAGE SAYS ‘DELIVERED’ BUT I DO NOT HAVE IT, WHERE IS IT?

SHIPPING COURIERS SCAN PACKAGES "DELIVERED" AFTER THE MAIL CARRIER DELIVERS. IF YOU RECEIVED A "DELIVERED" STATUS BUT BELIEVE IT IS HAS NOT BEEN DELIVERED, PLEASE FOLLOW UP WITH THE LOCAL USPS POSTAL DELIVERY PERSONNEL OR POST OFFICE FOR FURTHER INFORMATION. WE ALSO SUGGEST FOLLOWING UP WITH PERSONS IN THE HOME, RESIDENTIAL COMPLEX, ETC. WHO MAY HAVE RETRIEVED THE ITEM ON YOUR BEHALF.

8️⃣DO YOU RESTOCK ITEMS ONCE SOLD OUT?

IN MOST CASES WE DO NOT, HOWEVER, THERE ARE SITUATIONS WHERE WE HAVE A LIMITED RESTOCK. ALL RELEASE AND RESTOCK INFORMATION IS SENT VIA OUR MAILING LIST AND SOCIAL MEDIA. WE SUGGEST SIGNING UP FOR THE MAILING LIST FOR PRODUCT RE-RELEASE UPDATES. SIGNING UP IS THE BEST WAY TO STAY CURRENT ON ALL PENDING RELEASES AND OTHER UPDATES.


9️⃣DOES SHERRY007 ACCEPT REFUNDS?

WE MAINTAIN A STRICT NO REFUND POLICY. REFUNDS ARE NOT ALLOWED UNLESS IT IS DUE TO A MERCHANDISE DEFECT. ALL CLAIMS MUST BE MADE WITHIN 5 DAYS OF DELIVERY. ANY CLAIMS OUTSIDE OF THIS TIMEFRAME WILL NOT BE ACCEPTED, NO EXCEPTIONS. PLEASE CONTACT sherry007service@yeah.net AND PROVIDE AN ORDER NUMBER AND A DETAILED EXPLANATION OF THE ISSUE. REFUND REQUESTS ARE HANDLED ON A CASE-BY-CASE BASIS.


🔟HOW DO I CONTACT SOMEONE AT SHERRY007?

sherry007service@yeah.net OR CONTACT POLICY. PLEASE ALLOW UP TO 24 HOURS TO RESPOND TO EMAIL CORRESPONDENCE. IF THE INQUIRY IS REGARDING AN EXISTING ORDER, PLEASE MAKE SURE TO INCLUDE THE ORDER NUMBER AND A MESSAGE TO EXPEDITE THE RESPONSE A